E-mail qpressng@gmail.com
Telephone +234 (803) 0479 072
         
 
FREQUENTLY ASKED QUESTION

HELP! I CAN'T LOGIN! WHY?

If you see this message immediately after logging in, you should check the following:

1.    Ensure you have your own user name and password issued by our customer helpdesk.

2.    If you have not received a username and password from our customer helpdesk, contact us for your password and username through the phone number on the website.

HOW AND WHERE CAN I BUY SMS CREDITS?

Once you determine how much SMS credits you need, you can purchase SMS credits either by paying with your ATM card, or by paying cash or cheque directly into our Bank account provided on the website or call our customer helpdesk for the account number if you can’t find one on the site.

Bank payments will roughly take 30mins if you paid in cash. Cheque payments are not credited until the cheque clears. Please, always specify your {username} as the depositor when making bank payments.

PRICING AND PAYMENT INFORMATION

Pricing information is found here, at the front page or by the corner of the page.

Bank details can be found at our home page or call our customer helpdesk to get bank account details to buy SMS. 


I DID NOT RECEIVE MY FREE SMS. WHY?

When you order any of our bulk SMS pack you get the accompanied free SMS. If for any reason you did not get the accompanied SMS contact us immediately. See the free SMS that accompanies each SMS pack before you buy from. However, free sms is optional and not compulsory, especially if you are not a first time user.

IN WHAT FORMAT SHOULD THE BULK TEXT FILE BE?

It must be a text file. CSV / TXT. As long as the numbers are in a text file, and the numbers are human readable, each number typed in a separate line. If you want to include name, the name should follow each number, separated by a comma and each contact number and name must be in a separate line.

CAN I SEND SMS TO OTHER COUNTRIES?

Yes. You can send to 700+ Networks around the globe. However, sending SMS outside your specified route would mean paying more for such route.

Download our Coverage list here

YOUR QUESTION IS NOT LISTED HERE?

Call our customer helpdesk to ask questions directly.

 

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